A designated and signed area used for loading and unloading passengers into or out of a waiting vehicle. A passenger drop-off/pick-up area typically should include a driveway, a lay-by for the stopped vehicle close to an accessible entrance and an accessible route from the drop-off/pick-up area to the main entrance. It is important that any drop-off locations are clear of snow and ice or other obstructions.

Designed to be accessible to persons with varying disabilities, including those using mobility aids. They include an accessible entrance, adequate maneuvering space, nearby accessible washrooms, tables with removable chairs and sufficient knee clearance, menus in alternate formats, and cafeteria or buffet counters that are reachable for mobility device users.

For persons using mobility aids, accessible seating is available in all areas or levels for persons using mobility aids. The path to the accessible seating should be barrier-free so a person using a mobility device can access it. Reserved space with a clear view of the event/activity for someone who is seated, good sound quality and adequate maneuvering room for a mobility device.

Main entrance doors and other accessible entrances and exits are power assisted to allow easy access.

At least one electrical outlet is within easy reach and has clear floor space in front for charging an electric mobility device.

A sufficiently wide, hard-surfaced, unobstructed path to allow for easy travel.

At least one washroom stall larger than the others to accommodate adequate maneuvering space for mobility devices. They also include grab bars, transfer space, an accessible door latch, sink with knee clearance, and lever handles or automatic sensor faucets.

Assistive listening devices are available for rent or free of charge. You can select this feature if you offer assistive listening devices to help people with hearing loss better hear a performance or event. These devices can include frequency modulation (FM) systems, infrared systems and audio induction loop systems. It is important to check the devices periodically to ensure that they are in good working order (i.e., working batteries and not in need of maintenance).

Alternative formats present information beyond standard text, such as electronic text, audio, captioning and Braille. Accessible formats are available for menus, brochures, maps, signage or websites. Communication support must be provided in a timely manner upon request, at no extra charge, in consultation with the person making the request.

Can be identified by visual indicators (such as a vest or harness) or documentation from a regulated health professional confirming the animal is necessary due to a disability. In Ontario, service animals are allowed in all public spaces unless otherwise prohibited by law. A service animal is not a pet; it is trained to perform tasks to assist a person with a disability, such as guiding individuals with vision impairments, alerting to sounds for those with hearing impairments, assisting during seizures, retrieving items, or helping manage psychiatric and neurological disabilities. There are no restrictions on the type of animal used as a service animal in Ontario. If the animal is not easily identifiable, the person can provide documentation from a regulated health professional confirming the need for the service animal.

By law, you must allow a person with a disability to be accompanied by his or her support person while in the areas of your business that are open to the public. A support person is an individual hired or chosen by a person with a disability to provide services or assistance with communication, mobility, personal care, medical needs or with accessing goods, services or facilities. If you charge an admission fee at your business, you must let people know you charge an additional fee for a support person.