An inclined plane that allows wheelchair users and others to access buildings and navigate between different levels.

A sufficiently wide, hard-surfaced, unobstructed path to allow for easy travel.

Main entrance doors and other accessible entrances and exits are power assisted to allow easy access.

Elevators should be designed to be usable independently by and accessible to persons using wheelchairs, scooters, walkers, canes or crutches, to enter and exit all public facilities. Controls/buttons should include tactile information to ensure easy use by persons who have visual limitations. Controls/buttons should be easy to reach and push, be raised and require minimal strength to activate.

A motorized chair that moves along a rail attached to stairs to help people get up and down them. They are often used by people who have limited mobility, such as older individuals, people with disabilities or those who are recovering from an injury.

Designed to be accessible to persons with varying disabilities, including those using mobility aids. They include an accessible entrance, adequate maneuvering space, nearby accessible washrooms, tables with removable chairs and sufficient knee clearance, menus in alternate formats, and cafeteria or buffet counters that are reachable for mobility device users.

For persons using mobility aids, accessible seating is available in all areas or levels for persons using mobility aids. The path to the accessible seating should be barrier-free so a person using a mobility device can access it. Reserved space with a clear view of the event/activity for someone who is seated, good sound quality and adequate maneuvering room for a mobility device.

Alternative formats present information beyond standard text, such as electronic text, audio, captioning and Braille. Accessible formats are available for menus, brochures, maps, signage or websites. Communication support must be provided in a timely manner upon request, at no extra charge, in consultation with the person making the request.

Mobility devices such as wheelchairs, walkers, canes or mobility scooters are available for people to borrow or rent at the business. If you make wheelchairs or assistive devices available to the public, it is important to make sure that they are properly maintained and periodically serviced so they are in good working order and do not present a safety risk.

By law, you must allow a person with a disability to be accompanied by his or her support person while in the areas of your business that are open to the public. A support person is an individual hired or chosen by a person with a disability to provide services or assistance with communication, mobility, personal care, medical needs or with accessing goods, services or facilities. If you charge an admission fee at your business, you must let people know you charge an additional fee for a support person.

Can be identified by visual indicators (such as a vest or harness) or documentation from a regulated health professional confirming the animal is necessary due to a disability. In Ontario, service animals are allowed in all public spaces unless otherwise prohibited by law. A service animal is not a pet; it is trained to perform tasks to assist a person with a disability, such as guiding individuals with vision impairments, alerting to sounds for those with hearing impairments, assisting during seizures, retrieving items, or helping manage psychiatric and neurological disabilities. There are no restrictions on the type of animal used as a service animal in Ontario. If the animal is not easily identifiable, the person can provide documentation from a regulated health professional confirming the need for the service animal.

Assistive listening devices are available for rent or free of charge. You can select this feature if you offer assistive listening devices to help people with hearing loss better hear a performance or event. These devices can include frequency modulation (FM) systems, infrared systems and audio induction loop systems. It is important to check the devices periodically to ensure that they are in good working order (i.e., working batteries and not in need of maintenance).

A designated and signed area used for loading and unloading passengers into or out of a waiting vehicle. A passenger drop-off/pick-up area typically should include a driveway, a lay-by for the stopped vehicle close to an accessible entrance and an accessible route from the drop-off/pick-up area to the main entrance. It is important that any drop-off locations are clear of snow and ice or other obstructions.

At least one washroom stall larger than the others to accommodate adequate maneuvering space for mobility devices. They also include grab bars, transfer space, an accessible door latch, sink with knee clearance, and lever handles or automatic sensor faucets.

A separate washroom that allows an individual in a wheelchair to use a self-contained washroom facility. They include grab bars, transfer space, an accessible door handle/lock, accessible sink with knee clearance, easy-to-use/automatic faucets, adult change table and emergency call systems. It is also universal, allowing people of any gender to use it comfortably, including with a support person if needed.